Elements and Performance Criteria
- Research store product range.
- Identify hair, beauty and cosmetic products.
- Recommend hair, beauty and cosmetic products and services.
- Use questioning and active listening to identify customer requirements.
- Evaluate products and services according to customer requirements and product information.
- Demonstrate features and benefits of products to customer to create a buying environment.
- Apply detailed specialised product knowledge to provide accurate advice to customers regarding product performance, according to manufacturer information and legislative requirements.
- Explain and demonstrate products according to store policy and procedures and legislative requirements.
- Identify and utilise opportunities to advise on or demonstrate and apply products to customers who are unfamiliar with aspects of product use.
- Follow up with customer, where required, according to store policy.